FAQ

Frequently Asked Questions

MOQ, sampling, quality control, and shipping — answered straight.

Yes — small brands are a large part of our order book. A first order of 50–150 pcs per style is normal for us, and we help founders without a tech pack turn a reference sample or sketch into a production-ready spec. Many of our repeat clients started with a single 50-piece style.

Small batch means producing one style in tens of pieces rather than thousands — usually to test a design before committing to bulk. Our line is set up for it: 50 pcs per style per colour on stock yarn, 3–7 day sampling, and the same factory can scale to 3,500 pcs/day once the style sells.

Yes, absolutely! About 40% of our streetwear and boutique clients begin with inspiration photos, sketches, or physical reference garments. Our pattern engineering team will reverse-engineer the stitch gauge, yarn count, and measurement chart, and provide you with a standardized tech pack for approval before knitting.

When we produce your pre-production sample (typically $60-$120 depending on yarn complexity and gauge), the fee covers machine setup and yarn. Once you approve the sample and place a bulk order of 300+ pieces per style, the sample fee is refunded in full. Orders between 50 and 299 pieces per style are treated as small-batch runs and the sample fee is not refunded.

Our standard MOQ is 50 pieces per style per colour with stock yarn (which can be split across standard sizing like S, M, L, XL). For custom yarn dyeing with specific Pantone shades, the MOQ is typically 150-200 pieces depending on dye vat minimums. We maintain thousands of stock yarn colors ready to knit immediately.

We support both: 1) Over 500+ ready-to-knit stock yarn cones in vibrant streetwear shades (Klein blue, neon orange, vivid lime, pastels) with zero dye wait time; and 2) Custom Pantone TCX/TPX lab-dip dyeing within 3 business days for exact brand color matching with spectrophotometer delta-E < 0.5.

We run 48 high-precision computerized Stoll flat knitting machines, spanning 3GG, 5GG, 7GG, 12GG, 14GG, and 16GG. This allows us to produce everything from chunky winter fisherman cables to razor-thin summer knitwear in-house under one roof.

Yes, we provide full-package OEM/ODM services. We can produce custom woven main neck labels, printed care/wash labels, thick cardstock hang tags with safety pins, embroidered hem tags, and custom branded biodegradable polybags so your garments arrive 100% retail-ready.

We offer Ex-Works (EXW), FOB Shanghai/Ningbo, CIF, and full DDP (Delivered Duty Paid) door-to-door delivery. With DDP, our logistics partners handle all export clearance, customs duties, and import taxes directly, delivering straight to your office, warehouse, or 3PL center in the USA, Europe, UK, Australia, and worldwide.

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